CONTACT CENTRE MONTHLY IS THE ONLINE MAGAZINE FOR THE CUSTOMER SERVICE INDUSTRY
Contact Centre Monthly is part of UK Contact Centre Forum as an online resource for the customer service community. The magazine features all the latest industry news, incentive ideas, events listings, team and individual profiles, as well as articles on strategy and technology.
Introducing this month’s sponsor
Zoom is an all-in-one intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic for businesses and individuals. Zoom technology puts people at the centre, enabling meaningful connections, facilitating modern collaboration, and driving human innovation through solutions like team chat, phone, meetings, omnichannel cloud contact centre, smart recordings, whiteboard, and more, in one offering. Founded in 2011, Zoom is publicly traded (NASDAQ:ZM) and headquartered in San Jose, California.
In this feature, Vicky Felton, Director of Operations at debt resolution specialist DCBL, discusses initiatives that…
More than half of consumers globally are comfortable using AI assistants in daily life, while…
Customers can now host their Talkdesk platform in the region, allowing them to comply with local…
AI Strategy. Practical Insights. Real-World Results. AI is transforming the contact centre at lightning speed…
Rogervoice is transforming how people with hearing and speech disabilities connect with the world by…
One of the UK’s leading business outsourcing providers has announced the appointment of a new…
Written by: Anna Mazur, Project Manager of a fintech customer support team Fintech users move…
Available from 24th July 2025 – AI promises transformation, but without a robust, secure network,…
By Roy Holmes, Blue Infusion Ltd (with a little help from ChatGPT). The Open Championship—often…
Wednesday 16th July 2025, 12:30 – 13:30 The next UKCCF webinar is fast approaching, where…
“Billed” as the Greatest CX Conference, it’s hard to argue the statement that was issued…
Co-hosted by Route 101, AWS, and Zendesk | Wednesday 18 June 2025, London This half-day…
By: Chris Dardis, Head of CX Solutions at SVL We are standing at a major…
Workforce engagement management (WEM) is becoming essential as new technology reshapes contact centres. Whilst automation…
For many of us, reporting is a necessary chore. Whether it’s preparing numbers for management,…
Healthspan, the UK’s leading direct‑to‑consumer vitamins and supplements retailer, has transformed its contact centre with…
Rob McDermott – Client Solutions Director – CCA Recruitment. Article from LinkedIn 6th June 2025…
Recently the UKCCF held a charity, fund raising event in Scotland. The event was part…
This new initiative has been designed specifically for your Agents & Team Leaders to generate team spirit…
In the run-up to Christmas, Southend-based CX specialist Ventrica chose to raise funds for a…